Project Delivery Coordinator (EUK)

Role description

We are the Toy People, and we support leading retailers with impulse pocket money toys and creative point of sale solutions that really work! We're also the home of Living Nature, the animal lover's favourite toy collection. We serve retailers and tourist attractions of all kinds and sizes globally, with our core focus being on the EUK, USA & AU Markets. 

Our Core Values: 

• Passion - Team, we can do this! 

• Caring - Customers and colleagues first. 

• Transparent - Openness builds trust and leads.

• Creative - How can we do this better? 

• Accountable - Consider it done! 

About the role...

• Customer Requirements & Specifications: Review customer manuals, requirements, portals and project information to identify key actions, deadlines and specifications. Break down and document customer requirements so all aspects of a project are delivered accurately. 

• Project & Fulfilment Coordination: Track and update project timelines, key milestones, fulfilment dates and delivery requirements to help keep everything on track. Coordinate with factories to support timely production and ensure customer specifications are met. 

• Customer Support: Act as a day-to-day operational contact for EUK major accounts, keeping their portals up to date, capturing new requirements and delivering project updates.

• Documentation & Reporting: Assist with preparing and checking shipping and project documentation. Maintain accurate project fulfilment dates to support revenue forecasting.

• Collaboration & Communication: Work closely with buyers, supply chain, design, sales, customer service and the wider project team to keep projects running seamlessly. 

You'll enjoy...

• A holiday allowance of 24 days plus statutory bank holidays.

• A healthy, collaborative culture – your opinions and ideas will be valued and respected. 

• Being part of a business that has grown rapidly in recent years and which has great prospects ahead!

• Regular interaction with a friendly team and great customers.

A bit about you...

• Detail oriented and methodical, able to digest information and present it in a clear and concise format without missing critical details.

• A strong communicator who can explain a customer’s requirements clearly to the team.

• Proactive in spotting issues and raising them early.

• Confident using spreadsheets, trackers, customer portals and shared systems.

• Works well with people across multiple departments and builds trust.

• A finisher, who is able to keep a project moving under pressure and deliver on time, in full.

Location...

You’ll be office-based, working from our headquarters in Peterhead. Hybrid working options may be available.

Keycraft Global is made up of a Team of truly passionate creators - this is a chance for you to join a great team in a dynamic and fun industry. We all work hard and help one other, communicate transparently and celebrate success frequently!